Your privacy matters to rm99c. This Policy explains what personal data we collect, how we use it, who we share it with, and the rights you hold over your own information. Please read it carefully before registering an account.
Last Updated: 1 January 2026These cards summarise our core privacy commitments. They are not a substitute for the full Policy below but give you an at-a-glance view of the key principles that govern how we handle your information.
All data transmitted between your device and our servers is protected by TLS/SSL encryption. Sensitive account data stored at rest is encrypted using AES-256 — the same standard used by major financial institutions in Malaysia.
rm99c collects only the personal data strictly necessary to operate your account, verify your identity, process payments, and comply with legal obligations. We do not collect data speculatively or for purposes beyond those stated in this Policy.
rm99c does not sell, rent, or trade your personal data to third parties for commercial purposes. Data is shared with service providers only to the extent required to deliver the Platform's services to you, under strict confidentiality agreements.
Every purpose for which we process your data is documented in this Policy. We do not process personal data for undisclosed purposes. If we need to process your data for a new purpose, we will update this Policy and notify you as appropriate.
You have the right to access, correct, and request deletion of your personal data. You may also withdraw consent and object to certain processing activities. Contact our support team at any time to exercise these rights — we respond within 10 business days.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. Account data is retained for a minimum of 5 years following account closure in accordance with standard anti-money laundering obligations.
As a registered player on rm99c, you hold the following rights over your personal data. To exercise any of these rights, contact our support team via live chat or email.
Request a copy of all personal data rm99c holds about you.
Ask us to correct any inaccurate or incomplete personal data on your account.
Request deletion of your data where we no longer have a legal basis to retain it.
Ask us to pause processing of your data in certain circumstances while a concern is investigated.
Receive your personal data in a structured, machine-readable format where technically feasible.
Object to processing based on legitimate interests, including any direct marketing communications.
Where processing is based on your consent, withdraw it at any time without affecting prior lawful processing.
Request human review of any decision made solely by automated means that significantly affects you.
This Privacy Policy ("Policy") is issued by rm99c ("rm99c", "We", "Us", "Our"), the operator of the online gaming platform accessible at https://rm99c.cam. This Policy governs the collection, use, storage, disclosure, and protection of personal data provided by or collected about users ("You", "User", "Player") who access or use our Services.
rm99c is committed to handling personal data responsibly and in accordance with applicable data protection principles. Our platform serves players across Malaysia, including in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam, and we recognise the trust that Malaysian players place in us when they share their personal information.
By registering an account, making a deposit, or continuing to use the rm99c Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must cease using the Platform and may request account closure through our customer support team.
For the purposes of this Policy, the following terms carry the meanings set out below:
rm99c collects the following categories of personal data in connection with the operation of the Platform:
| Category | Specific Data Elements | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., MyKad) | Yes — required for KYC |
| Contact Data | Email address, mobile phone number, residential address | Yes — required for registration |
| Financial Data | Payment method details (e-wallet IDs, bank account references), transaction history, deposit and withdrawal records in MYR | Yes — required for transactions |
| Account Data | Username, account ID, login timestamps, session history, balance, bonus status, VIP tier | Yes — generated automatically |
| Technical Data | IP address, device type, browser type and version, operating system, time zone, referring URL | Collected automatically |
| Usage Data | Pages visited, games played, betting patterns, session durations, feature interactions, support chat transcripts | Collected automatically |
| Verification Documents | Copies of identity documents, proof of payment method, proof of address submitted during KYC | Yes — required for withdrawals |
| Communications Data | Content of support queries, dispute submissions, feedback, and correspondence sent to rm99c | Provided voluntarily |
rm99c collects personal data through the following channels:
rm99c processes your personal data for the following specific purposes:
rm99c processes personal data on the following legal bases:
rm99c does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary and under binding confidentiality and data processing obligations:
The rm99c Platform may involve the transfer of your personal data to servers or service providers located outside of Malaysia. Where such transfers occur, rm99c takes appropriate steps to ensure that your data receives a level of protection consistent with the standards set out in this Policy.
These steps may include entering into contractual arrangements with third-party processors that impose data protection obligations equivalent to those applicable under this Policy, or selecting providers who operate under recognised data protection frameworks.
Where you have concerns about international data transfers relating to your personal data, please contact our support team for further information about the specific safeguards in place.
rm99c retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
rm99c uses cookies and similar tracking technologies to operate the Platform, improve user experience, and gather analytical data about how the Platform is used.
The following categories of cookies may be set when you use the Platform:
You can manage cookie preferences through your browser settings. Please note that blocking certain categories of cookies may affect the availability of some Platform features.
rm99c implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
Notwithstanding these measures, no data transmission over the internet or electronic storage system is entirely risk-free. rm99c cannot guarantee absolute security but commits to maintaining industry-standard protections and to notifying affected users promptly in the event of a confirmed data breach that affects their personal information.
Subject to applicable law, you have the following rights in relation to your personal data held by rm99c:
To exercise any of these rights, please contact our support team via live chat (available 24/7) or by email at the address provided in Section 16. We will acknowledge your request promptly and provide a substantive response within 10 business days. In complex cases, this period may be extended by a further 10 business days with notification.
rm99c's Services are strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person who does not meet the minimum age requirement, we will immediately suspend the relevant account, delete the associated personal data, and, where appropriate, report the matter to relevant authorities.
If you are a parent or guardian and believe that a person under 21 has registered on the rm99c Platform, please contact our customer support team immediately. We will investigate and take appropriate action promptly.
The rm99c Platform may, on occasion, reference third-party services such as payment providers (e.g., Touch 'n Go eWallet, DuitNow, Maybank2u, CIMB Clicks). Interactions with these third-party services are governed by their own privacy policies and terms of use, over which rm99c has no control.
rm99c is not responsible for the privacy practices, security measures, or content of any third-party service. We recommend that you review the privacy policies of any external service before sharing your personal data with them.
rm99c may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform functionality. Material changes will be communicated to registered Users by way of a notice on the Platform or via the email address associated with your Account, at least 7 days prior to the effective date of the change where practicable.
The "Last Updated" date at the top of this page indicates when the most recent revision was published. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.
The current version of this Policy is always accessible at https://rm99c.cam/privacy-policy. We encourage you to review this page periodically to remain informed about how rm99c protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data rm99c holds about you, please contact our Data Privacy team through any of the following channels:
For formal data subject access requests, erasure requests, or objections to processing, please submit your request via email with appropriate identity verification. We will acknowledge all formal requests within 2 business days and provide a substantive response within 10 business days.
Our support team can assist with data access requests, marketing opt-outs, and any privacy-related queries — in English, Bahasa Melayu, or Mandarin. Or head back to the homepage to explore rm99c's full range of games and offers.
Return to rm99c HomepageFor players aged 21 and above only. Please gamble responsibly.