rm99c is committed to providing a safe, fair, and sustainable gaming environment for every Malaysian player. This page explains the tools, policies, and support resources available to help you stay in control.
Every rm99c account comes with a full suite of player protection tools, available in your account settings at any time. These tools are free, instant, and designed to keep gambling enjoyable.
Set a maximum amount you are permitted to deposit within a given period — daily, weekly, or monthly. Once set, deposit limit reductions take effect immediately. Increases require a 24-hour cooling-off period to give you time to reflect.
Active on all accountsCap the total amount you can lose across a defined time window. When your loss limit is reached, further betting is suspended until the period resets. This is one of the most effective tools for staying within your personal budget.
Active on all accountsDefine the maximum length of a single play session. When your session limit expires, you will be automatically logged out. You can also enable on-screen session reminders at intervals you choose — every 30, 60, or 90 minutes.
Active on all accountsFeeling like you need a short break? Apply a temporary account suspension of between 24 hours and 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. The restriction lifts automatically once the period ends.
Active on all accountsFor players who feel their gambling is no longer under control, self-exclusion closes your account for a minimum of 6 months, up to permanently. During exclusion, rm99c will also remove you from all marketing communications immediately.
Active on all accountsEnable periodic pop-up notifications during your session that display exactly how long you have been playing, your net win or loss for the session, and a prompt to review your status. A simple but powerful way to stay grounded.
Active on all accountsGambling is, at its core, a form of entertainment. For the vast majority of players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and the rest of Malaysia, it remains exactly that — a leisure activity enjoyed alongside football, EPL matchdays, Liga Super Malaysia fixtures, UFC events, and everyday life. rm99c is built to serve those players well. But we also understand that for some people, gambling can cross a line and become something more difficult to manage.
That is why responsible gambling is not a footnote at rm99c — it sits at the heart of how we operate. Every account includes access to a full set of player protection tools, our support team is trained to identify and assist players showing signs of distress, and we have a strict minimum age policy of 21 years that we enforce through robust identity verification on every registered account.
rm99c's responsible gambling framework is built around four pillars: prevention (strict age verification, clear information), player controls (deposit limits, session limits, self-exclusion), early intervention (reality check alerts, proactive monitoring), and support (signposting to trained counselling services). Each pillar reinforces the others, creating a safety net that is always active regardless of whether a player actively seeks it out.
We also recognise our responsibility toward third parties. If you are a parent or guardian concerned that someone in your household may be accessing gambling services without your knowledge, we strongly recommend using device-level parental control software. If you discover that a person under the age of 21 has created an account on rm99c, please contact our support team immediately. We will investigate and take swift action.
We encourage all players to approach gambling with a clear set of personal ground rules before they start: decide on a budget, set it as a deposit limit in your account, and treat any winnings as a bonus rather than expected income. Gambling outcomes are determined by chance — no strategy, system, or pattern of previous results can reliably predict the next spin, hand, or match result. Play for the experience, not to chase returns.
If at any point gambling stops feeling enjoyable — if you feel anxious about losses, find yourself thinking about gambling when you should be focused elsewhere, or feel the urge to keep playing after you intended to stop — these are signals worth taking seriously. The tools on this page and the support resources listed below are here for exactly these moments. Using them is a sign of strength, not weakness.
Understanding the difference between recreational gambling and problematic behaviour is the first step to staying in control. Here are some practical markers to consider.
These questions are adapted from widely used responsible gambling screening tools. If you answer "yes" to two or more, we encourage you to consider using our player tools or speaking with a support counsellor.
Have you ever spent more money gambling than you originally planned to?
This includes starting with RM50 and ending up spending RM300 before realising how much time had passed.
Have you ever borrowed money or sold something to get funds to gamble?
This applies even if you paid it back — the act of borrowing specifically for gambling is a warning sign worth noting.
Do you find yourself thinking about gambling frequently when doing other things?
For example, thinking about your next session during work, meals, or family time.
Have you tried to cut down on gambling but found it difficult or impossible to do so?
Difficulty stopping even when you want to is one of the core indicators of problematic gambling behaviour.
Have you ever hidden your gambling activity from family members or close friends?
Concealment often signals that, on some level, you recognise the behaviour has moved beyond comfortable limits.
Do you gamble as a way to escape stress, worry, boredom, or low mood?
Using gambling as an emotional coping mechanism is a pattern that tends to escalate over time and is best addressed early.
Setting up your responsible gambling controls takes less than two minutes. Here is exactly how to do it. All tools are available from your account settings — no need to contact support unless you require self-exclusion.
Access the Platform from any device. All responsible gambling tools are available on both desktop and mobile browsers — no app download required.
Click your profile icon in the top-right corner, then select "Responsible Gambling" from the dropdown menu. This section is always one click away.
Select from Deposit Limits, Loss Limits, Session Time Limits, Reality Check alerts, Cooling-Off Period, or Self-Exclusion. Each tool has a clear description and recommended usage guide.
Enter the amount (in MYR) or duration you wish to set. For deposit limits, specify whether the limit applies daily, weekly, or monthly. Confirm your choice — changes take effect immediately for reductions.
If you need to set up a self-exclusion or require assistance that goes beyond the self-service tools, contact our support team via live chat 24/7. Our trained agents will assist you promptly and confidentially.
If you feel that gambling is negatively affecting your life, self-exclusion is the strongest tool available to you. rm99c will close your account for a minimum of 6 months — up to permanently — and you will be removed from all promotional communications. During exclusion, you cannot create a new account on our Platform.
To activate self-exclusion, contact our 24/7 live chat support and say "I want to self-exclude". Our team will process your request immediately, no questions asked.
Read the FAQ for More Detailsrm99c fully supports players who seek help beyond what we can provide. The organisations below offer confidential, professional counselling and crisis support. All contact details below are plain text — not clickable links.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides free, confidential counselling and referral services for individuals experiencing personal or social difficulties, including gambling-related problems.
Helpline: 15999(Plain text — not a clickable link)
A non-profit organisation providing emotional support to those in distress, regardless of the cause. Befrienders KL offers a safe, confidential space to talk when you feel overwhelmed. Available to callers across Kuala Lumpur and the Klang Valley.
Phone: 03-7627 2929(Plain text — not a clickable link)
An internationally recognised charity providing information, advice, and support for anyone affected by problem gambling. GamCare operates a free helpline and online chat service, and can assist Malaysian players seeking professional help and structured treatment programmes.
Helpline: 0808 8020 133(Plain text — not a clickable link)
A peer-support fellowship for individuals who wish to stop gambling. Gamblers Anonymous holds regular meetings in Kuala Lumpur, Penang, and Johor Bahru, offering a supportive community of people who understand the challenges of problem gambling firsthand.
Search: "Gamblers Anonymous Malaysia" for local meeting schedules(Plain text — not a clickable link)
The Psychiatry Department at Hospital Kuala Lumpur offers clinical assessment and treatment for behavioural addictions, including problem gambling. Referrals can be made through your GP or directly through the hospital's outpatient registration for Malaysians seeking professional clinical support.
Hospital KL: 03-2615 5555(Plain text — not a clickable link)
Our own customer support team is trained in responsible gambling awareness. If you would like to discuss setting up limits, activating a cooling-off period, or initiating self-exclusion, our agents are available 24/7 in English, Bahasa Melayu, and Mandarin with an average response time of 3–5 minutes.
Email: [email protected](Plain text — not a clickable link)
rm99c is at its best when it's fun. Set your limits, play within your means, and explore over 1,200 games across slots, live dealer, and sportsbook — knowing your tools are always on and our support team is always available.
Return to rm99c HomepageFor players aged 21 and above only. Gambling can be addictive — please play responsibly.